For Parents
Your child shines with every smile. Let's keep it that way. A lifetime of healthy teeth starts with good brushing habits, good nutritional choices, and trust in the dentist. By teaming up with you, we can ensure that your child has a vibrant smile all the way into adulthood.

Learn more about who we are:

Your First Visit
Thank you for choosing our office for your child's dental needs. Our dentists and the entire Team specialize in pediatric dentistry. We strive to provide a positive dental experience for you and your child.

The child's first visit is important for several reasons. In many instances, it is the child's first experience with dentistry; in some cases, the child has had a previous unpleasant experience. Patience and calm on your part will help ensure a successful and stress-free visit for your child. It is best if you refrain from using words around your child that might cause unnecessary fear, such as "needle", "shot", "drill", or "hurt". The office makes a practice of using words that convey the same message, but are pleasant and non-frightening to the child. By doing this, it will make the visit very positive and it allows us to establish a safe and trusting relationship. Schedule the appointment as early as possible in the day, when your child is alert and fresh.

At what age should my child first visit the dentist?

Our office, as well as The American Academy of Pediatric Dentistry (AAPD), The American Dental Association (ADA) and The American Academy of Pediatric Dentistry (AAPD) all recommend establishing a "Dental Home" for your child by 12 months old. Consider your child's first visit as a "well baby checkup" for his or her teeth.

The typical first dental appointment, also called a "meet and greet" for your child could include one or more of the following:
•  A gentle but thorough examination of the teeth, jaw, bite, gums, and oral tissues to monitor growth and development and observe any problem areas such as thumb-sucking.
•  A gentle cleaning, which includes polishing teeth and removing any plaque, tartar build-up and stains.
•  X-rays as needed.
•  A demonstration of proper dental hygiene and oral health instruction.
•  Topical fluoride.

We pride ourselves in our "open door" policy, and we invite you to stay with your child during the initial examination and other appointments if necessary. However, there might be times where the child maybe more cooperative if he/she were to accompany our team member through the dental experience. Our purpose is to gain your child's confidence and overcome apprehension. If possible, for the safety and privacy of all patients, other children who are not being treated should remain in the reception room with a supervising adult.

More suggestions to prepare your child for the initial exam:
•  Inform your child of the appointment. Tell your child that the dentist wants to get to know him/her; present this visit as an exciting experience for yourself and for your child. One way to convey good feelings to your child about dental visits is to remind them that going to the dentist is a sign that they are growing up.
•  Tell your child that we will count, brush, and take pictures of his/her teeth. By explaining the exam and the cleaning in these terms, your child will better understand the situation.
•  Be incredibly positive about this experience. Avoid negative words such as "hurt, drill, pull, and shot". Please do not tell your child that the "dentist will not hurt you" as this may never have entered his/her mind. Instead, you may wish to assure your child that the dentist and her helpers will be gentle and friendly. Talk about dentistry with a positive attitude. This initial examination involves nothing uncomfortable and should be perceived by the child as non-threatening.
•  Discuss dentistry honestly with your child when he/she asks you questions. Children listen to your tone of voice and can detect your feelings very easily. If your child has questions that are difficult for you to answer, please refer him/her to our pediatric dental team for the proper answer and discussion.
•  Bring only the child that is to be seen for the dental visit so that both the parent and dental staff can concentrate on that child's needs.
•  After the appointment, compliment your child's good behavior at the dentist's office in the presence of other members of the family.
•  Please do not tease or have anyone else tease your child before coming to the dentist. We've had several kids very nervous even though they've never been to a dentist because of teasing in a negative way.



Dental Insurance
If we have received all of your insurance information by the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay.

By law, your insurance company is required to pay each claim within 30 days of receipt. We file all insurance so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. If a balance has not been paid within 60 days, accounts are turned over to the firm of Mages & Price for collections. We will be glad to send a refund to you once insurance has paid us.*

The top three misunderstood facts regarding dental insurance are:
Fact 1—NO INSURANCE PAYS 100% OF ALL PROCEDURES
Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%–100% of all dental fees. This is not true! Most plans only pay between 50%–80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage or the type of contract your employer has set up with the insurance company. There are literally thousands of contracts available for employers to choose from.

Fact 2—BENEFITS ARE NOT DETERMINED BY OUR OFFICE
Insurance companies set their own schedules and each company uses a different set of fees they consider allowable. These allowable fees may vary widely because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the "allowable" UCR Fee. Frequently this data can be three to five years old and these "allowable" fees are set by the insurance company so they can make a net 20%–30% profit. You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee has exceeded the usual, customary, or reasonable fee ("UCR") used by the company.

A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.

Unfortunately, insurance companies imply that your dentist is "overcharging" rather than say that they are "underpaying" or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary, or reasonable (UCR) figure.

Fact 3—DEDUCTIBLES & CO-PAYMENTS MUST BE CONSIDERED
When estimating dental benefits, deductibles and percentages must be considered. To illustrate, assume the fee for service is $150.00. Assuming that the insurance company allows $150.00 as its usual and customary (UCR) fee, we can figure out what benefits will be paid. First a deductible (paid by you), on average $50, is subtracted, leaving $100.00. The plan then pays 80% for this particular procedure. The insurance company will then pay 80% of $100.00, or $80.00. Out of a $150.00 fee they will pay an estimated $80.00 leaving a remaining portion of $70.00 (to be paid by the patient). Of course, if the UCR is less than $150.00 or your plan pays only at 50% then the insurance benefits will also be significantly less.

MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment. If you have any specific questions about your insurance plan please contact your employer or your insurance company. Our staff will be happy to answer any general questions you might have.



*PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment, we at no time guarantee what your insurance will or will not do with each claim. We also can not be responsible for any errors in filing your insurance, once again we file claims as a courtesy to you.

Patient Testimonials
Robin C. writes:

Dear Dr. Jerry and staff, I cannot thank you enough for the expert care and the approach you took with my 2 ½ year old daughter Harper this past week. After panicking about her broken tooth, and visiting a different pediatric dentist who provided me with unappealing solutions, working with and talking to you was an absolute Godsend. Your approach to both parents and kids was just what I was hoping for: I immediately felt confident in your advice and abilities, and did not think twice about turning my daughter over to your capable hands. And my daughter walked away with your staff without a fuss or incident, and was returned to me as if nothing had happened, other than her tooth was repaired. You and your staff treated her so well, that despite the fact she required a nerve treatment and cap, she actually asked me later that evening if she could "go back to dentist" My answer to her was, "Yes, we will definitely go back to dentist!" Thank you, Dr. Jerry. You are a rock star to the "C" family!

Lisa J. writes:

This is my first visit to your office and this was also the first time that my son Simon left a dental appointment smiling and willing to come back. Thank you so much for your kindness with my son and we can’t wait to come back for another peaceful visit.

Audrey N. writes:

I wanted to thank your office for a great visit. When you have a child with Cerebral Palsy any medical visit can be difficult depending on the patience level of the staff. You and your staff made our visit a breeze and coming from a family with a very hectic life this visit was enjoyable. Thank you!

Joann U. writes:

Hi Dr. Jerry, Nicholas (nearly 2) and I survived our first visit today. After the crying subsided, we talked about how Dr. Jerry took pictures of his teeth and that Dr. Jerry will help keep his teeth healthy. Tonight when I was putting Nicholas to bed I asked him my usual question, “Who loves Nicky?” He replied, “Mama loves Nicky. Dr. Jerry loves Nicky too.” I think this is a good sign.

Jennifer H. writes:

Dear Dr. Jerry, I wanted to thank you for going the extra mile to make sure that my son Elliot has a fantastic smile. He likes showing it off! Other children no longer make comments, and Elliot’s whole attitude has changed. This makes a mom so happy! Thanks for not giving up until we were satisfied with the partial. I thought you should know what a difference it has made.

Kelly L. writes:

I just wanted to thank your office for always being to patient with my child’s disability….I always feel comfortable at your office.

Carol M. writes:

The time that you and your staff take to answer all of our questions and with such detail make all the difference in my comfort level while at your office. My children feel the same way due to the patience of your staff. Thanks

Scheduling Appointments
Our office schedules appointments at your convenience whenever time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with the child for their comfort. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence; we will provide the necessary documentation for your child's school. Missing school can be kept to a minimum when children receive regular dental care.

Cancelling or Rescheduling
Since appointed times are reserved exclusively for each patient we ask that you please notify our office 48 hours in advance of your scheduled appointment time if you are unable to keep your appointment. Another patient who needs our care could be scheduled if we have sufficient time to notify them. We realize that unexpected things can happen, but we ask for your assistance in this regard. Missing 2 appointments without 48 hours notice will result in a missed appointment fee that must be paid prior to be given another appointment.

What About Finances?
Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget, and gives your child the best possible care. We accept cash, personal checks, debit cards and most major credit cards. We also utilize a company which provides a 12 month interest free payment plan for your convenience.

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311 N. York St.
Elmhurst, Illinois 60126

Call us at (630) 833-1166





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